Return, Replacement, and Refund Policy

At Shakherhat.com, we strive to ensure customer satisfaction. Please read our return, replacement, and refund policy carefully to understand the conditions under which these services are provided.

Return Conditions

To return a product, you must meet the following conditions:

1. Timeframe for Return: All returns must be requested within 3-5 calendar days of receiving the product.

2. Product Condition:

   • The product must be in new condition.
   • It should be in sealed condition (where applicable).
   • All original components (warranty cards, manuals, certificates of authenticity, tags, etc.) must be included.
   • Products should not show any signs of damage or usage unless the reason for return is a defect or incorrect product delivery.

3. Return Reasons and Requirements:

Important Notes:

• If the return does not meet our requirements, our Customer Service team will notify you, and the product will be returned to you at your expense.
• Products in the "No Returns" category can only be returned within 3-5 calendar days if the product is sealed and in its original condition.
• Product Box Requirement: Returning the product box is mandatory. Without it, we cannot process the warranty with the seller.
• If the product is physically damaged, the warranty will be void.

Return Process

Step-by-step guide to return a product:

1. Check Conditions: Ensure your product meets all return conditions.
2. Contact Us: Communicate your return request via our website, Facebook page, or by calling our Customer Service at 01318140147.
3. Return Methods: Choose how you wish to return the product:
   • Drop-off at our office premises.
   • Post using Sundarban Courier Service.
4. Quality Check: Upon receiving the returned product, our team will perform a Quality Check within 2 business days.
5. Replacement/Servicing: If the complaint is valid, the product will be sent to the vendor for replacement or servicing, which may take up to 7 business days. Delays may occur if parts are unavailable.

Refund Policy

At Shakherhat.com, refunds are issued under the following conditions:

1. Refund Eligibility:

   • Refunds will only be processed for products that cannot be replaced or serviced due to stock unavailability or policy restrictions.
   • The product must meet all return requirements mentioned above.

2. Refund Process:

   • Once your return request is approved and the product passes the Quality Check, a refund will be initiated.
   • Refunds will be processed within 7-10 business days after the confirmation of eligibility.
   • Refunds will be credited back to the original payment method or via a voucher (store credit) as per the customer's preference.

3. Refund Amount:

   • The refund will cover the cost of the product. Shipping fees are non-refundable unless the return is due to a mistake from Shakherhat.com (e.g., wrong item delivered).

4. Refund Confirmation:

   • Customers will receive a confirmation email or SMS once the refund has been processed.

For Further Assistance

For any queries or support related to returns, replacements, or refunds, please contact our Customer Service team via our support ticket system, live chat, or call us directly at 01318140147.

Shakherhat.com is committed to providing the best possible shopping experience and customer service.